Due to the Covid 19 pandemic, all advertised events are subject to change.

Music@Malling will follow all the relevant government advice relating to the pandemic and may have to change events at short notice to reflect this.

In the case of a live or online event being cancelled, Music@Malling will endeavour to reschedule the event and offer a choice of options: donating the cost of your tickets; holding your money on account; or requesting a full or partial refund.

If you are requesting a partial or full refund, please call 0345 3191043 or email info@musicatmalling.com

Conditions of Ticket Sale

• Online events will have a link for each event which can be watched on a computer, phone or tablet.
• Tickets will include the relevant link.
• You must present a valid ticket when entering a live event. This could be a printed ticket from us, a printed e-ticket or an e-ticket on a mobile device.
• Live events may be filmed or recorded, buying a ticket affirms your consent.
• Unauthorised use of camera, video camera or any other sort of recording equipment is strictly forbidden at any event.
• Tickets purchased are non exchangeable, non-refundable and non-transferable.
• In the event of performance cancellation, your ticket is refundable. Resale of tickets purchased for profit or financial gain will result in a seizure or cancellation of that ticket(s) without refund or other compensation.
• Tickets cannot be used for unauthorised 3rd party competitions.
• Food is not allowed into any of our venues. Drinks may be permitted into certain venues.
• Smoking is prohibited in all of our festival venues, this includes the use of E-Cigarettes and personal vapourisers.

Latecomers

Please arrive in plenty of time for your event. It is not always possible to admit latecomers once the event has started. If a suitable break, or interval occurs it may be possible to allow access. Music@Malling reserves the right to refuse admission in reasonable circumstances.

Credit & Debit Cards

We accept Visa, Mastercard and Maestro. Please provide a card number, expiry date, security code, name and address of the card holder.

Cheques

Please make cheques payable to Music@Malling Ltd.

Refunds

Music@Malling cannot refund money or exchange tickets, except in the case of a cancelled performance.

Events and content are subject to change. Music@Malling  reserves the right to change artists or programmes as necessary.

Safeguarding

Policy Statement

Music@Malling acknowledges that:

• All children and vulnerable adults have the right to protection from abuse, neglect and exploitation
• Safeguarding children and vulnerable adults is everybody’s responsibility
• Doing nothing is not acceptable
• Working in partnership with relevant agencies, in conjunction with local safeguarding procedures, has demonstrable results.

Scope

• This policy applies to all children and vulnerable adults involved in Music@Malling activities which include concerts, workshops, masterclasses and participatory events.
• It supports the safeguarding processes of local authorities in whose areas we work.
• The policy and its accompanying procedure and guidelines outline the responsibilities of Music@Malling’s Board, employees and volunteers in relation to the safeguarding of children and vulnerable adults using our services.

Scope, roles and responsibilities

• The policy recognises that the safeguarding of children and vulnerable adults who participate in our activities is the responsibility of all colleagues and volunteers.

Roles and Responsibilities

• It is the responsibility of all volunteers and employees to support Music@Malling’s commitment to the safeguarding of children and vulnerable adults and attend training as required.
• It is the responsibility of Music@Malling’s Board and all managers to ensure compliance and the effectiveness of the procedure accompanying this policy.
• Safeguarding is the right of every child and vulnerable individual accessing our services to be protected from any form of abuse. Abuse occurs when the child’s or vulnerable adult’s rights are not respected.
• Abuse is any behaviour towards a person that deliberately or unknowingly causes them harm, endangers life or violates their rights. It includes not only physical, emotional and psychological ill treatment but also neglect (including self neglect), financial or sexual abuse, and the impairment of physical, intellectual, emotional, social or behavioural development. It concerns the misuse of power, control and /or authority and can be perpetrated by an individual, a group or an organisation.
• A child is anyone who has not yet reached their 18th birthday.
• An adult is anyone aged 18 or above.
• A vulnerable adult is someone of 18 years or over ‘who is or may be in need of community care services by reason of mental or other disability, age or illness’ and ‘who is or maybe unable to take care of him or herself or unable to protect him or herself against significant harm or exploitation’ No Secrets’ Guidance 2000.
• The Mental Capacity Act 2005 provides a statutory framework to empower and protect vulnerable people who are not able to make their own decisions. It makes it clear who can take decisions, in which situations, and how they should go about this.
• The definition of abuse includes Domestic Abuse and forced marriage. Domestic Violence is: ‘any incident of threatening behaviour, violence or abuse between adults who are, or have been intimate partners or between family members, regardless of gender or sexuality. Some incidents of abuse could also be relevant to our domestic violence policy and procedures, and we will be clear how we propose to manage any such incident. Forced marriage is one in which one or both of the spouses do not consent to the marriage and some element of duress is involved, including the use of physical and emotional pressure. Forced marriage is not sanctioned within any culture or religion.

Principles

• The welfare of the child or vulnerable adult is the paramount consideration.
• We will not tolerate abuse in any circumstances. Doing nothing is not an option.
• All children and vulnerable adults, regardless of age, disability, gender, racial or ethnic origin, religious beliefs and sexual identity have a right to protection from abuse.
• Adults have the right to be in control of their life, make decisions, be treated with respect and consideration and have their confidentiality respected.
• All children and vulnerable adults have a right to intervention, support and/or information which could make life better and/or safer for them and be involved in decisions that are made about them.
• We will promote the empowerment, wellbeing, security and safety of children and adults at risk of abuse consistent with their rights, mental capacity and personal choices.
• We aim to minimise the risk of abuse by being sensitive to cultural, gender and individual needs in our service delivery.
• We will maintain a culture and standards that prevent the development of poor care and support practices.
• We will report every instance of disclosed or suspected abuse to the appropriate social services contact in line with each Local Authority safeguarding procedures alerting the police or other emergency services as required. Where appropriate, we will report concerns to the Disclosure Barring Service or the Care Quality Commission.
• Music@Malling actively encourages and supports reporting of concerns and will protect colleagues disclosing malpractice from the risk of victimisation provided the disclosure is made in good faith.
• We comply with relevant legislation and regulation, including:

– Disclosure Barring Service (DBS) regulations

– Care Quality Commission (CQC) Registration regulations

– Protection of Freedoms Act 2012

– Mental Capacity Act 2005

• Safeguarding vulnerable groups Act 2000
• Guidelines in “No Secrets” publication
• We will review new legislation as it arises and continually review our procedures in line with good practice.

Music@Malling make every effort to ensure that the information published on this site is correct. However, Music@Malling do not warrant or assume any legal liability for the accuracy of any information disclosed.

Music@Malling are not responsible for the content of any external internet sites. The presence of a hyperlink from a page does not imply any kind of endorsement of the content of these pages by Music@Malling.