Terms and Conditions

All advertised events are subject to change.

In the case of a live or online event being cancelled, Music@Malling will endeavour to reschedule the event and offer a choice of options: donating the cost of your tickets; holding your money on account; or requesting a full or partial refund.

If you are requesting a partial or full refund, please call 0345 3191043 or email info@musicatmalling.com

Trybooking

Music@Malling use a third party – Trybooking – for all our tickets. For assistance, contact 0345 3191043 and we will endeavour to help you. Trybooking charge a processing fee of 5% per transaction. This will be added to your purchase at the Checkout.

Conditions of Ticket Sale

• You must present a valid ticket when entering a live event. This could be a printed ticket from us; a printed e-ticket; an e-ticket on a mobile device or a QR Code.
• Live events may be filmed or recorded, buying a ticket affirms your consent.
• Unauthorised use of camera, video camera or any other sort of recording equipment is strictly forbidden at any event.
• Tickets purchased are non exchangeable, non-refundable and non-transferable.
• In the event of performance cancellation, your ticket is refundable. Resale of tickets purchased for profit or financial gain will result in a seizure or cancellation of that ticket(s) without refund or other compensation.
• Tickets cannot be used for unauthorised 3rd party competitions.
• Food is not allowed into any of our venues. Drinks may be permitted into certain venues.
• Smoking is prohibited in all of our festival venues, this includes the use of E-Cigarettes and personal vapourisers.

Latecomers

Please arrive in plenty of time for your event. It is not always possible to admit latecomers once the event has started. If a suitable break, or interval occurs it may be possible to allow access. Music@Malling reserves the right to refuse admission in reasonable circumstances.

Credit & Debit Cards

We accept Visa, Mastercard and Maestro. Please provide a card number, expiry date, security code, name and address of the card holder.

Cheques

Please make cheques payable to Music@Malling Ltd.

Refunds

Music@Malling cannot refund money or exchange tickets, except in the case of a cancelled performance.

Other

Events and content are subject to change. Music@Malling  reserves the right to change artists or programmes as necessary.

Music@Malling make every effort to ensure that the information published on this site is correct. However, Music@Malling do not warrant or assume any legal liability for the accuracy of any information disclosed.

Music@Malling are not responsible for the content of any external internet sites. The presence of a hyperlink from a page does not imply any kind of endorsement of the content of these pages by Music@Malling.

July 2025